Get help with Permission Click

If you have any questions or technical issues while using Permission Click, click the “Tips and FAQ” link in the bottom-right corner of your account.

Your access to Permission Click Support depends on your license
  Legacy Essentials Standard Pro
Help Centre Included Included Included Included
Live chat Not included Included30-days Included90-days IncludedUnlimited
Email response time Not included IncludedWithin 48-hours IncludedWithin 24-hours IncludedWithin 6-hours
Live phone Not included Not included Not included Included1-hour/month
Custom form conversion (during 30-day onboarding) Not included Included2 forms Included5 forms Included10 forms

Permission Click Help Center

Permission Click’s Help Center is a library of guides, videos, reference docs, and troubleshooting steps. Search or browse the Help Center to get help with all of Permission Click’s features or if you have trouble while trying to accomplish any task inside the platform.

At the top of the help panel, you'll see the search bar to help you find articles with solutions to the specific problem you have. Simply type a keyword related to the issue you encountered and you’ll be prompted to all the articles containing information that might be useful to help you solve the issue.

Contact Permission Click Support

Permission Click offers support through live chat, email, or phone.

To contact Permission Click support:

  • Click the chat icon on the bottom right corner to initiate an automated chat.
  • Answer the qualifying questions as detailed as you can.
  • Ava Adelaide, our automated support bot will find the most suitable answer to your question or will prompt you to fill out a support request.
  • If you are looking for a more immediate personalized response, reach out directly to your account manager via phone or email.

When submitting a ticket, there are some steps you can take to help ensure that your issue is resolved efficiently:

  • Be specific: if a ticket reads “my form isn’t working,” support specialists can’t begin investigating the issue until they know which specific form, instance, and feature isn’t working, or what you're seeing on your end that is different than the expected behavior.
  • Be descriptive: support specialists can find the issue faster if you describe how you reached the unexpected behavior.
  • Clarify with visuals: it can be hard to describe an issue with words, particularly if it’s only happening on your browser, device, or office network. It's helpful to include screenshots, videos, GIFs, or additional files in your ticket when possible.